Reservations Assistance
Our friendly Air Zimbabwe Reservations Team is here to make your booking experience easy, smooth, and stress-free. With professional service and a genuine commitment to your satisfaction, we’re ready to help you every step of the way.
What Our Reservations Team Assists With:
* Flight Bookings – secure and confirm your travel with ease
* Ticket Changes – modify travel dates or routes when plans shift
* Cancellations & Refunds – manage adjustments with clarity and efficiency
* Seat Selection – choose the comfort that suits your journey
* Special Assistance Requests – support for medical, mobility, or unique travel needs
* Group Travel Arrangements – coordinated bookings for business or leisure groups
* Travel Information & Guidance – updates on schedules, destinations, and requirements
For reservations assistance, contact us directly:
+263 716 801 440/1
+263 712 875 364
Our Reservations Team ensures your journey begins with confidence and ends with satisfaction.
GENERAL FREQUENTLY ASKED QUESTIONS
How much is a return ticket to…
Please note that our ticket fares are subject to availability. To process your booking, please share your dates of travel and the number of passengers to our reservations WhatsApp +263 716 801 440/1 or book via our website at www.airzimbabwe.aero
I would like to bring my students for a tour at your organization, how do I go about it?
Our educational tours are from every Tuesday to Friday from 9am to 2pm throughout the year. Kindly send through your details of how many people, when and what time to +263 716 801 442 with us or email your details to pr@airzimbabwe.aero and our PR team will be in touch with you.
Which destinations does Air Zimbabwe travel to?
Harare, Mutare, Bulawayo, Victoria Falls, Johannesburg, Dar-es-Salaam and London
How do I make payment?
I'm planning a trip from Harare to Mutare. What's the maximum luggage allowance, and what's the excess baggage fee? For instance, if I have 2 bags, each 20kg, how much would I pay for the extra luggage?
Our maximum luggage allowance is 20kgs on domestic and 46kgs on regional and international trips with expected hand luggage at7kgs, any excess luggage is charged at $2usd/ kg.
Do you offer ticketing courses?
Yes, we do offer ticketing courses with Amadeus GDS training as well. They start from basic, elementary and advanced with prices from $250. To enrol, you have to ensure that you have 5 O’Levels including Maths, English, Statistics or Accounts. Also, you should bring through a laptop for the lessons. Contact our training team on +263 712 366 418, +263 772 674 082, or email them at commercialtraining@airzimbabwe.aero.
For more information, contact our training team on +263 712 366 418, +263 772 674 082 or email them on commercialtraining@airzimbabwe.aero
How do u apply for aviation training?
There are many fields in aviation. However, we offer ticketing courses and engineering apprenticeships for fields related to aviation.
For more information on our IATA ticketing course, contact our training team on +263 712 366 418, +263 772 674 082, or email them at commercialtraining@airzimbabwe.aero. If you are interested in the apprenticeship, send your CV and cover letter of interest to recruitment@airzimbabwe.aero , and our human resources team will get back to you.
Is it possible to fly my dog and how much does it cost?
A: Good Day,
Yes, it is possible to fly your pet with us you will need to ensure you adhere to the following requirements:
Vaccination card
Ensure it is in a cage
Contact our cargo team for more details and charges on +263 712 875 369 or +263 712 831 453/ 465 via email to cargo@airzimbabwe.aero or visit our cargo offices at Robert Gabriel Mugabe International Airpot, Harare
What is the procedure to get apprenticeship at Air Zimbabwe?
Thank you for your interest in joining our organisation. If you are interested in the apprenticeship, send your CV and cover letter of interest to recruitment@airzimbabwe.aero , and our human resources team will get back to you.