Ticket Information

Required Information

Buying an airline ticket requires you to provide details about the trip itself. When booking online, the first information you need to provide is the date of your flight, the date of the return flight, if applicable, the departure and arrival airports, and the number of travelers for whom you wish to buy tickets. Domestic travel to provide your National ID  and for Regional and International to provide your valid passport.

Ticket Information

An airline ticket is a document or electronic record, issued by the airline or a travel agency, that confirms that an individual is entitled to a seat on a flight on an aircraft. The airline ticket may be one of two types: a paper ticket, which comprises coupons or vouchers; and an electronic ticket (commonly referred to as an e-ticket). The ticket, in either form, is required to obtain a boarding pass during check-in at the airport. Then with the boarding pass and the attached ticket, the passenger is allowed to board the aircraft. Buy your ticket early to benefit on low class fares. If catching a connecting flight ensure there is enough time for the change over.

Reservations Information

Passengers are required to reconfirm their return booking within 72 hours of flight departure. This can be done by contacting the airline.

Check-in Information

Early check-in is recommended to enable you to complete security checks and allow enough time to get to your boarding gate. The times shown on your ticket are the departure times of the aircraft. Opening and closing times for check-in and boarding vary by airport, therefore it is important to be sure of your local airport times in order to arrive there in plenty of time for your flight.

Domestic Flight: Check in at least 1 and a half hours before departure

International Flight: Check in at least 2 hours before departure

When boarding the aircraft, please have your boarding pass along with other travel documentation (passport, visa, etc.) readily available. You will be asked to show your boarding card to the cabin crew on entering the aircraft.

Security Questions:

The following are security questions asked by the check-in agents with respect to hidden dangerous goods and security procedures:

  • Is this your bag?
  • Did you pack it yourself?
  • Has anyone given you anything to carry for him/her?
  • From the time you packed, have you left your bag unattended?
  • Do you have any battery-operated items in your bag?


Prohibited Items:

The following items are prohibited to be carried in passengers’ bags:

  • Compressed gases – such as butane, oxygen, liquid nitrogen and aqualung cylinders.
  • Corrosives – such as acids, alkalis, mercury and wet cell batteries.
  • Explosives – ammunitions, fireworks and flares.
  • Flammable liquids and solids – such as lighter fuel, matches, paints, thinners and firelighters.
  • Radioactive material
  • Briefcases and attaché cases with installed alarm devices.
  • Oxidising materials – such as bleaching powder and peroxides.
  • Poisonous and infectious substances such as insecticides, weed killers and live virus materials.